Policy
Contact Us
How to reach us, and how to raise a complaint if something has gone wrong.
Business details
- Legal name
- Vikram Bhargava
- Brand
- CodeUpVik
- Founder
- Vikram Bhargava
- Address
- Hyderabad, Telangana, India
- Website
- codeupvik.com
- [email protected]
- Hours
- Monday to Saturday, 9 AM to 9 PM IST
Talk to us about a project
Use the discovery form on our homepage, book a free 30-minute call, or email [email protected]. We reply within a day.
Complaints and grievances
If something has gone wrong with a purchase, a project, a payment or your personal data, contact our Grievance Officer.
- Name
- Vikram Bhargava
- Designation
- Proprietor
- [email protected]
How a complaint is handled:
- Write to the Grievance Officer with your name, the email address you used with us, your order, invoice or project reference, and what went wrong.
- We acknowledge your complaint within 48 hours and give you a ticket number. Quote it when you write about the complaint. You can ask for its status at any time.
- We resolve the complaint within one month of receiving it.
If you are not satisfied with the outcome, you can contact the National Consumer Helpline. For a complaint about personal data, you can go to the Data Protection Board of India after using our grievance process. Our Privacy Policy explains how.
Questions about your personal data
Privacy contact: Vikram Bhargava, Proprietor, email [email protected].
Payment problems
For a problem with a payment, write to us first with the transaction reference. Online payments are processed by Cashfree Payments India Private Limited, which you can reach through the support contacts listed on cashfree.com.